We want you to love your purchase from SIMCD.com. If you’re not satisfied, here’s how we can help:
1. Returns & Refunds
You may request a return within 14 days of receiving your item. Items must be unused and in original packaging to be eligible.
2. Non-Refundable Items
- Items marked as final sale
- Gift cards
- Downloadable or digital products
3. How to Request a Return
Email support@simcd.com with your order number and reason for return. Once approved, we’ll provide return instructions.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refund Timeline
Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the item.